See All Services
See All Services

Welcome to Phoenix-Care – A Compassionate Senior Care Community Dedicated to Comfort, Dignity, Wellness, and Meaningful Living for Every Stage of Life

At Phoenix Care 91 Ltd Support Services, we provide compassionate, person-centred careand support that enables individuals to live safely, confidently and as independently aspossible.We provide Domiciliary Care in Telford and London, alongside a range of supportservices designed around each individuals needs, choices and aspirations.
WELCOME TO ELDORIA

Your Trusted Partner in Elderly Care

Book Your Spot
4.9/5 Rating

10K+ Seniors Rehabilitation

Get Appointment

Call us 24/7 with any emergency or to schedule an appointment & check your health.

Visit Us Anytime

Visit Our office let’s hear how we can support you based on your specific needs.

Our Address

Broadway House 2 Haygate Road, Wellington, Telford, TF1 1QA.

Pay Phoenix-Care A Visit
ab-img5

Committed to Exceptional Senior Living & Care

Care, Comfort & Compassion for Every Senior

Phoenix Care 91 Ltd Support Services provides person-centred care and support to individuals across Telford and London. Our purpose is simple: to help individuals live with greater independence, choice, dignity and confidence, in whatever setting feels most like home to them.

We recognise that every individual has their own story, abilities, preferences and aspirations. For this reason, our support begins by listening and understanding what matters to the person, rather than starting from a standard template of what care should look like. We work in partnership with individuals, families, social workers, local authorities, healthcare professionals and other stakeholders to develop support that is safe, responsive and focused on meaningful outcomes, and we pride ourselves on being easy to work with, transparent in our communication and reliable in our delivery.

Committed to Exceptional Senior Living & Care

Care, Comfort & Compassion for Every Senior

ab-img7
1 %
Customer Satisfaction Achieved By Us
1
Honorary Award for Best Senir Care Facility
1
Highly Specialized Expert Caregivers
WHY CHOOSE US

What Makes Phoenix-Care the Right Choice

Good care is about more than completing tasks. A task list tells a carer what to do, but it does not tell them how a person likes their tea, what makes them laugh, or what they are worried about today, that comes from taking the time to really know someone.

At Phoenix Care, we believe the way support is provided matters just as much as the support itself. Our Human Touch means taking time to listen, understand and respond to the individual, treating every interaction as an opportunity to build trust and show genuine care.

Compassionate & Personalized Care
At Phoenix-Care, everyone we care for receives individualized attention based on their unique needs, ensuring comfort, dignity, and emotional well-being in daily life.
Professional & Trained Care Team
Our experienced caregivers and healthcare professionals provide reliable, round-the-clock support, ensuring safety, health monitoring, and trusted assistance at all times.
Safe, Comfortable & Engaging Environment
We offer a secure and peaceful living space with engaging activities, nutritious meals, and a warm community that helps seniors stay active, happy, and connected
Our Mission
To deliver safe, compassionate and person-centred care while supporting individuals to build confidence, develop skills and maintain control over their lives.
Our Vission
To provide care and support that enables individuals to live fulfilling lives, develop independence and achieve outcomes that are meaningful to them.
Have More Questions To Ask ?

Dignity – We treat every individual with dignity and respect.

Choice – Individuals are supported to make informed choices about their lives.

Independence – We encourage individuals to develop and maintain their abilities.

Compassion – Care is delivered with kindness, patience and understanding.

Inclusion – We support individuals to participate in their communities and live meaningful
lives.

Quality – We continually review and improve the care and support we provide.

Team Members

Our Trusted Team of Caregivers & Specialists

At Phoenix-Care, our dedicated team of caregivers, healthcare professionals, and support staff work together with experience, empathy, and commitment, we strive to create a safe and comforting environment

team1

Mellisa Goodman

Care Giver
team-2

John Anderson

Care Giver
team-3

Parsia Gardner

Care Giver
team-4

Eric Stocklin

Care Giver
“What we appreciate most about Phoenix-Care is the constant communication and transparency. We always feel informed and confident about our loved one’s well-being and care plan. The caregivers are loving, and passionate about the care they provide.

Ian Andrew

Telford, United Kingdom
“What we appreciate most about Phoenix-Care is the constant communication and transparency. We always feel informed and confident about our loved one’s well-being and care plan. The caregivers are loving, and passionate about the care they provide.

Jessica Ballinger

London, United Kingdom

Have More Questions To Ask ?

Still Have Questions? Our friendly team is always here to provide the answers and support you need. Feel free to reach out to us anytime

Ask More Questions
FREQUENTLY ASKED QUESTIONS

Ask What You Want to Know About Our Work

1. What services does Phoenix-Care provide?
Phoenix-Care offers assisted living, personal care, wellness programs, dining services, and engaging social activities for seniors.
2. Are caregivers available 24/7 at Phoenix-Care?
Yes, our trained caregivers are available around the clock to provide support and assistance whenever needed.
3. How does Phoenix-Care ensure the well-being of seniors?
We focus on personalized care, health monitoring, nutritious meals, and enriching activities to support overall well-being.
4. What is domiciliary (home) care?
Domiciliary care allows clients to receive personal and practical support in the comfort of their own home, helping them maintain independence while getting the assistance they need.
5. Do you offer live-in care?
Yes, our live-in care service provides round-the-clock support from a dedicated carer who resides with the client, offering continuous companionship and assistance.
6. What is respite support and who is it for?
Respite support offers short-term relief for family carers, giving them a break while ensuring their loved one continues to receive quality, compassionate care.
7. Do you support people with learning disabilities or autism?
Yes, we provide specialist learning disability and autism support tailored to each individual's needs, promoting independence and community involvement.
8. Can Phoenix-Care help with mental health support?
Yes, our mental health support services are designed to provide understanding, patience, and practical assistance for individuals managing mental health conditions.
9. What is supported living, and how does it differ from residential care?
Supported living helps individuals live as independently as possible in their own home or a shared setting, with tailored support, rather than in a residential care facility.
10. How do I arrange a care assessment or book a session?
You can book an appointment or request an assessment directly through our website, and our team will get in touch to discuss your needs.