Domiciliary Care & Home Care

At Phoenix-Care, we provide personalized care and support to individuals living in their own homes across Telford and London. Home care is often the preferred option for people who wish to remain in familiar surroundings, close to family, friends, pets and community ties, while still receiving the practical and emotional support they need to stay safe and well.
Every package of care begins with a thorough, individual assessment so that support is matched to the person’s needs, routines and preferences, and reviewed regularly as circumstances change. Visits can range from short daily check-ins to several calls a day, and can flex around appointments, family commitments and personal choice.

Service Features

Our home care visits are built around the individual, not a fixed routine. Support can be as light-touch or as involved as the person needs, and always aims to help them do as much as they can for themselves.

Every interaction is conducted with patience and attention to safety, ensuring that residents feel secure and comfortable throughout their daily routines. Our staff are trained in proper transfer techniques and mobility support practices to reduce the risk of falls and injuries while promoting confidence and independence.

Personal Care & Daily Living Support

Assistance with washing, dressing, mobility and daily routines, delivered with patience, dignity and respect for the individual's own pace and preferences.

Medication & Wellbeing Support

Prompting or supporting with medication as required, alongside general monitoring of wellbeing, so that any changes in health are noticed and responded to quickly.

Meal Preparation & Household Support

Help with shopping, cooking and light household tasks, so individuals continue to eat well and live in a clean, comfortable home.

For people recovering from illness, injury or a hospital stay, our home care team works closely with families and healthcare professionals to support a safe, confident return to everyday life.

Let’s Begin Your Phoenix-Care Journey Today

Get In Touch

Work Process

At Phoenix Care, dignity and respect remain at the heart of everything we do. We recognise that inviting support into your own home is a big step, which is why our process is designed to be unhurried, transparent and led by you.

01

Initial Assessment

We visit to understand the person’s needs, routines, home environment and preferences before any support begins.

02

Personalized Care Planning

A tailored care plan is developed and agreed with the individual and, where appropriate, their family.

03

Ongoing Review & Support

Care is delivered consistently by familiar staff and reviewed regularly to ensure it continues to meet changing needs.

Why Choose this Service

Flexible visits, from short daily calls to several times a day

Consistent, familiar care workers wherever possible

Support that promotes independence rather than dependency

Regular reviews to keep care plans up to date

Testimonials

Rating:

“Phoenix-Care has been a true blessing for our family. My father receives respectful & compassionate care every single day. We feel completely reassured knowing she is in such safe hands”

Sarah Garfield

London

Rating:

“The staff at Phoenix-Care are not only highly professional but also genuinely kind and patient. My father has become more comfortable, active, and happy since joining.”

David Smith

Telford

Rating:

“Phoenix-Care has been a true blessing for our family. My father receives respectful & compassionate care every single day. We feel completely reassured knowing she is in such safe hands”

Sarah Garfield

Cornwall

Rating:

“The staff at Phoenix-Care are not only highly professional but also genuinely kind and patient. My father has become more comfortable, active, and happy since joining.”